Firstsource recruiting 150 roles

Firstsource, a global provider of Business Process Management services, has revealed plans to create 150 new roles at its Teesside offices after securing additional work with its banking and financial services clients.

The roles are based in Centre Square in the heart of Middlesbrough town centre and will be filled over the next couple of months. They are available at all levels of experience, including both customer service and team leader positions. Firstsource said it provides comprehensive training to make them available to people without any prior experience and develop their skills.

Lisa Corcoran, Director of Operations for the Middlesbrough office, said “We’re looking for people who love interacting with customers, solving problems, and delivering a great service for our customers. These new jobs will be working for some household names in the financial sector, and we’ve plenty of opportunities for people looking to improve their skills or move into different managerial roles to progress their careers. I’m really looking forward to welcoming these new colleagues as they kickstart their career at Firstsource.”

Rajiv Malhotra, Head of Europe, Firstsource, said: “We are growing rapidly in the UK and Middlesbrough is a perfect location. The abundance of office space allows us to scale our business, while the location and facilities are attractive to our clients and employees. Our Middlesbrough operation here has gone from strength to strength.”

Firstsource has highlighted energy efficiency as another major benefit of its move to Centre Square. The new building is helping the company lower its energy bill per sq ft and making a key contribution to companywide Environmental, Social, and Governance (ESG) targets.

The Centre Square project was launched six years ago by developer Ashall Projects, in partnership with Middlesbrough Council, after a study found that the town was failing to attract good white collar jobs because of an absence of Grade A office space. 

Firstsource shares 1 Centre Square with construction technology specialist Causeway Technologies. GB Bank, XPS Pensions Group, the Frazer-Nash Consultancy and two firms of barristers have all moved into 2 Centre Square. Around 5,000 sq ft remains available for further occupiers. 

The third building, 6 Centre Square, is due to be finished early next year and will become home to 450 Middlesbrough staff who work for the insurance giant AXA UK.  One floor of the building is still available. 

Mark Ashall, the Managing Director of Ashall Projects, said the combination of high quality sustainable and energy efficient space – and its location – has quickly transformed Centre Square into the new hub for professional and business services in the Tees Valley: “I am extremely proud that Centre Square has been such a catalyst for growth during a period which has been extremely challenging for many businesses.

“The companies who have moved there are already going from strength to strength and I believe they will continue to flourish.”

He said there is no better time to consider relocating to new Grade A offices.  Not only are they more energy efficient, but the government is likely to implement new rules requiring an upgrade of older commercial buildings to meet higher environmental standards.  This could prove very costly to landlords and their business tenants.

As well as the completion of 6 Centre Square Mr Ashall is already looking forward to the next phase of the project. 

Middlesbrough Council has given outline planning permission for three further buildings.  Ashall Projects is due to provide more details shortly.

Middlesbrough Mayor Andy Preston said: “Centre Square continues to go from strength to strength and this latest announcement by Firstsource is a fantastic vote of confidence in this flagship development.

“We have the best office space in the region, and businesses with a firm focus on the future are snapping it up.

“Times are tough for everyone right now, but we’re still hungry for investment, jobs and prosperity, and our ambition for Middlesbrough is unlimited.”

For more information about opportunities at Centre Square contact either Mark Ashall via or commercial property agent Stephen Brown at